Contact the Marshall Help Desk

Marshall provides students, faculty, and staff computer support through the Marshall Help Desk.

There are four methods of getting assistance from the Help Desk:

• Walk-In Support
  Walk-In support is available to all Marshall users in Hoffman Hall 300
• Phone
  Telephone support is available to all Marshall users by calling the Marshall Help Desk at: (213) 740-3000
• E-mail
  All Marshall users can send e-mail to the Help Desk at helpdesk@marshall.usc.edu
• Marshall Online Help Desk
  Faculty and staff are able to create and track Help Desk requests via the web at http://www.marshall.usc.edu/helpdesk

Location and Hours

The Marshall Help Desk is located in Hoffman Hall 300 and is open the hours indicated below. Note that during evenings and weekends support is limited to the items listed below and the Help Desk is closed for all University holidays.

Services Offered During Limited Support Hours

Classroom Support

Classroom support is available during both Full Support and Limited Support hours. If you are in a classroom and need technical assistance, please call the Help Desk at: (213) 740-3000.

Student Laptop Support

The Marshall User Support Help Desk provides student laptop support for connectivity to the USC network using wireless, ResNet (plug-in jacks), Outlook, and USC dial-up. Support is provided on a first-come, first-served basis. Appointments are recommended.

Please note:

• We are unable to begin assisting with laptops within 1/2 hour before closing.
• Appointments may be required after 3pm during busy periods.
• Students may leave laptops over night. We accept laptops up to 1/2 hour prior to closing and they will be available by the end of the next business day.
• Before we can work on any laptop, you must complete a release form.

Online Help Desk

The Marshall online Help Desk allows faculty and staff to make help desk requests through the web, monitor request progress and make updates. To access the Marshall Online Help Desk, click here.